Another Point-of-View

Hello world, I'm blogging using Blogsy. I'd just downloaded this app off iTune Store and how I suppose I should write something to justify my purchase. So what do I want to write on a Friday afternoon?

This week have been mediocre. Nothing exciting happened at work, except for the mini internal conference that my team have organized for the staffs. From my point of view, the conference did exactly what it was intended to do - it did make people talk. Whether it's positive talk or negative talk is completely a different story altogether.

Let's begin with why we wanted to do this conference in the first place;

1. to enable management to share with the staff about where we are with regards to the performance of the contact center;
2. to have a better understanding of what are the actual standard for quality and what are expected from agents;
3. to have an open forum where we can discuss our issues; and finally
4. to justify the rationale for some of the decisions made by the management.

So those are the actual purpose for the "Quality Soft Skill" conference. Personally, I appreciate the efforts made from my staffs to make this a reality. I can understand the hardship and challenge that the team must have felt in working out the mechanics.

Due credit is given when required - well done Alex, Suha and Farah.